SHIPPING & CANCELLATION POLICY

Last Updated: 23 October 2026

At Filmy Beauty, we aim to process and deliver your orders safely and efficiently across India.

1. Shipping Availability

We currently deliver our products to serviceable locations across India.

Orders are shipped through our logistics and courier partners. Delivery availability may vary depending on the customer's PIN code.

At present, international shipping is not available.

2. Order Processing

Orders are generally processed within 1–3 business days after successful payment or order confirmation.

Orders placed during sales, promotional periods, holidays or periods of high order volume may require additional processing time.

Once your order has been shipped, you will receive tracking information through your registered email, SMS or other available communication channels.

3. Delivery Time

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location.

Delivery timelines are estimates and may vary due to:

  • Courier delays.
  • Weather conditions.
  • Public holidays.
  • Remote delivery locations.
  • Incorrect or incomplete addresses.
  • High-volume sale periods.
  • Circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping offers will be subject to the conditions mentioned on the website or during the promotional period.

5. Cash on Delivery

Cash on Delivery (COD), where available, may be restricted to selected PIN codes and/or orders.

Additional COD charges, if applicable, will be clearly displayed during checkout.

6. Damaged or Tampered Packages

Please carefully inspect your package at the time of delivery.

If the outer package appears significantly damaged, opened or tampered with, we recommend refusing the delivery where possible and immediately contacting our customer support team.

If you accept the package, please record a clear, continuous unboxing video showing the outer packaging, shipping label and products received.

This may be required to process a damage, missing-product or incorrect-product claim.

7. Order Cancellation by Customer

Cancellation requests can be made before the order is shipped.

To request cancellation, contact our customer support team as soon as possible with your order number.

Once an order has been shipped or handed over to the courier, cancellation may no longer be possible.

8. Cancellation by Filmy Beauty

Filmy Beauty reserves the right to cancel an order in situations including:

  • Product being unavailable.
  • Incorrect product pricing or information.
  • Payment-related issues.
  • Incorrect or incomplete customer information.
  • Suspected fraudulent transactions.
  • Delivery restrictions.
  • Circumstances beyond our reasonable control.

If Filmy Beauty cancels a prepaid order, the applicable refund will be initiated through the original payment method or applicable refund mechanism.

9. Refunds for Cancelled Orders

Approved refunds will generally be initiated within 5–7 business days after cancellation approval.

The time taken for the amount to reflect in your account may depend on your bank, payment gateway or financial institution.

Shipping charges, COD fees or other non-refundable charges, where applicable, may not be refunded.

10. Contact Us

For shipping or cancellation-related questions:

Filmy Beauty Customer Support

Email: support@filmybeauty.com

Phone/WhatsApp: +91 92260 34255

Support Hours: Monday–Friday, 10:00 AM–6:00 PM