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Unit no. 314, 3rd Floor, Shivam Industrial Estate, OPP. Bluebell, Bilalpada, Chinchpada, Vasai (E), Dist - Palghar, Maharashtra, India - 401208"

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INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    Registration / Signup FAQs

    Do I need to register to place an order?

    No, you can shop as a guest. However, registering with us allows you to enjoy a faster checkout process, track your orders, save your wishlist, and receive exclusive offers.

    How do I create an account on Filmy Beauty Cosmetics?

    Click on the "Sign Up" or "Create Account" button at the top right corner of the homepage. Fill in your name, email, and set a password. You’re all set!

    I forgot my password. What should I do?

    Click on the "Forgot Password?" link on the login page. Enter your registered email address, and we’ll send you a link to reset your password.

    Can I change my registered email ID?

    Currently, email ID changes are not available through your profile. Please contact our customer support for help.

    Is my personal information safe with you?

    Absolutely. We follow strict security measures to protect your personal data. Your information is safe and will never be shared without your consent.

    I didn’t receive the verification email after signing up. What should I do?

    Please check your spam or junk folder. If it’s not there, try resending the email or contact our support team.

    Can I update my profile details later?

    Yes, simply log in to your account and go to the "My Account" section to update your name, address, or contact number.

    I’m having trouble signing up. What should I do?

    Please clear your browser cache and try again. If the issue persists, contact our customer support for assistance.

    Product Search / Product Detail – FAQs

    How can I search for a specific product on your website?
    You can use the search bar at the top of our homepage. Simply type in the product name, shade, or keyword and press enter.
    Can I filter products by color, type, or price?
    Yes! On our category pages, you’ll find filters that let you narrow down products by color, type, price range, and more.
    I found a product I like but can’t remember the name. How can I find it again?

    Try using the keywords or product features you remember in the search bar. If you’ve recently viewed it, you may also find it in your browser history or in the "Recently Viewed Products" section.

    Are all products shown on the website in stock?
    Most of the time, yes. If a product is out of stock, it will be clearly labeled, and you can sign up for restock notifications on the product page.
    Where can I find more information about a product’s ingredients or usage?
    Click on the product image to open the product detail page. You’ll find a complete description, ingredients list, benefits, usage instructions, and customer reviews.
    6. How can I check if a product suits my skin tone or type?
    Many of our product pages include shade guides, swatches, or tips to help you choose. You can also refer to customer reviews for real-user feedback.
    Do your product pages include real customer reviews?

    Yes! We encourage our customers to share honest feedback. Scroll down on the product detail page to read verified reviews and ratings.

    I’m having trouble finding a product I saw on your Instagram page. What should I do?

    Try using a keyword from the post in our search bar. If you still can't find it, feel free to contact our support team or message us on Instagram with a screenshot.

    Are there product recommendations based on my browsing?
    Yes, we offer personalized recommendations based on your browsing history and preferences to help you discover products you'll love.
    Can I save a product to view later?
    Absolutely! You can add products to your wishlist by clicking the heart icon. Make sure you’re logged in to save your wishlist for future visits.

    ORDER RELATED FAQs – Filmy Beauty Cosmetics

    How do I place an order?

    You can place an order by browsing our products, adding them to your cart, and proceeding to checkout. Just follow the simple steps and fill in your shipping and payment details.

    Can I modify or cancel my order after placing it?

    Once an order is placed, it is processed quickly to ensure fast delivery. Unfortunately, we cannot guarantee modifications or cancellations. Please contact our support team immediately at info@artisticbeauty.in for assistance.

    How can I track my order?

    After your order is shipped, you will receive a confirmation email or WhatsApp message with a tracking link. You can click the link to check the real-time status of your shipment.

    What payment methods do you accept?

    We accept all major debit/credit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is also available in selected regions.

    I haven’t received an order confirmation. What should I do?

    Please check your spam/junk folder. If it's not there, contact us at info@artisticbeauty.in with your payment screenshot.

    Can I place a bulk or customized order?

    Yes, we do accept bulk and custom orders. Kindly email us at info@artisticbeauty.in with your requirements.

    My order arrived damaged/incorrect. What should I do?

    We’re sorry! Please share unboxing video and photos of the damaged or incorrect item within 48 hours of delivery to info@artisticbeauty.in. We’ll help you with a quick resolution.

    How long will it take to receive my order?

    Orders are usually delivered within 5–7 business days depending on your location. Please allow extra time during holidays or sales.

    Can I change my delivery address after placing the order?

    Address changes can only be made if the order hasn’t been dispatched yet. Contact us as soon as possible with your order ID and new address.

    Do you ship internationally?

    Currently, we ship only within India. Stay tuned—international shipping will be available soon!

    Payment Related FAQs

    What payment methods do you accept?
    We accept all major credit and debit cards (Visa, MasterCard, American Express), UPI, net banking, and popular digital wallets like Paytm, Google Pay, and PhonePe.
    Is Cash on Delivery (COD) available?
    Yes, we offer Cash on Delivery (COD) for select pin codes. Additional charges may apply.
    Is it safe to make payments on your website?
    Absolutely! Our website uses secure payment gateways with SSL encryption to ensure all your transactions are 100% safe and protected.
    Why was my payment declined?
    Payment may be declined due to incorrect card details, insufficient funds, or bank issues. Please double-check your information or contact your bank for more details.
    I was charged, but my order didn't go through. What should I do?
    If your payment was deducted but the order wasn’t confirmed, don’t worry! Please contact us at info@artisticbeauty.in with your payment receipt or transaction ID. We’ll resolve it promptly.
    Can I use multiple payment methods for one order?
    Currently, we do not support split payments. You can use only one payment method per transaction.
    Do you offer EMI or Buy Now, Pay Later options?
    We’re working on enabling EMI and Buy Now, Pay Later options through select partners. Stay tuned for updates!
    Will I receive a payment confirmation?
    Yes, once your payment is successful, you’ll receive a confirmation email and SMS with your order and payment details.
    Can I get a GST invoice for my purchase?
    Yes, please select the GST invoice option during checkout and provide the necessary details.
    Whom should I contact for payment issues?
    For any payment-related queries, feel free to email us at info@artisticbeauty.in.

    Shipping Related FAQs

    How long does shipping take?

    Standard shipping usually takes 5-7 business days after your order is processed. Delivery times may vary depending on your location and during high-demand seasons.

    Do you offer express shipping?

    Yes, we offer express shipping at checkout for faster delivery. Express orders are typically delivered within 2-4 business days.

    How much does shipping cost?

    Shipping charges are calculated at checkout based on your location and selected shipping method. We also offer free standard shipping on orders above a certain amount (displayed on our homepage).

    Do you ship internationally?

    Currently, we only ship within India. International shipping is not available at the moment, but we’re working on expanding soon!

    How can I track my order?

    Once your order is shipped, you will receive a tracking link via email or SMS. You can also log in to your Filmy Beauty account to track your order status.

    What should I do if my package is delayed or lost?

    If your package is delayed or hasn't arrived within the estimated delivery window, please contact our customer support at info@artisticbeauty.in. We’ll assist you in locating or reshipping your order.

    Can I change my shipping address after placing the order?

    If your order hasn't been shipped yet, we can help you change the shipping address. Please contact us immediately with your order number and updated address.

    What if I miss my delivery?

    If you miss your delivery, the courier will typically make another attempt or leave instructions for rescheduling. You can also reach out to the courier service using your tracking details.

    Are there any areas you don’t deliver to?

    We deliver to most pin codes across India. However, there may be some remote or restricted areas where delivery is not available. You’ll be notified at checkout if your location is out of service.

    Do you offer Cash on Delivery (COD)?

    Yes, we offer Cash on Delivery on eligible orders. Additional COD charges may apply and will be shown at checkout.

    ORDER CANCELLATION - FREQUENTLY ASKED QUESTIONS

    How long does shipping take?

    Standard shipping usually takes 5-7 business days after your order is processed. Delivery times may vary depending on your location and during high-demand seasons.

    Can I cancel my order after placing it?
    Yes, you can cancel your order within 2 hours of placing it. After this window, your order may already be processed and shipped.
    How do I cancel my order?
    To cancel your order, please email us at info@artisticbeauty.in or WhatsApp us with your order number. Our team will assist you promptly.
    I placed an order by mistake. Will I get a full refund if I cancel it?
    Yes, if your order is canceled within the eligible time frame and hasn’t been processed yet, you will receive a full refund.
    What if my order has already been shipped? Can I still cancel it?
    Unfortunately, once your order has been shipped, it cannot be canceled. You may, however, initiate a return once it is delivered (based on our return policy).
    How will I know if my cancellation was successful?
    You will receive a confirmation email or message from our support team once your cancellation is processed successfully.
    I used a discount code. Will it be reinstated if I cancel my order?
    Yes, if you cancel your order, we’ll do our best to reinstate your discount code—subject to its validity and usage terms.
    Can I modify my order instead of canceling it?
    Yes, if your order hasn’t been shipped yet, you can request a modification. Please contact us as soon as possible for assistance.
    How long will it take to get my refund after cancellation?
    Refunds are processed within 5-7 business days to the original payment method, depending on your bank or payment provider.

    FAQs – Out of Stock Products

    What does it mean when a product is out of stock?
    A product marked "out of stock" means it is currently unavailable for purchase. We may be in the process of restocking or it may have been discontinued.
    Will out of stock items be restocked?
    We regularly restock our popular items. However, availability can vary. For limited edition or seasonal products, restocking is not guaranteed.
    How can I find out when a product will be back in stock?
    You can sign up for restock notifications on the product page. Just click the “Notify Me” button and enter your email address or phone number.
    Can I pre-order an out of stock product?
    At this time, we do not offer pre-orders for out of stock items. We recommend signing up for restock alerts instead.
    I signed up for a restock alert but haven’t received any updates. What should I do?
    Please make sure you entered the correct email or number and check your spam/junk folder. If you still don’t see an update, the product might not be restocked yet.
    Can I find Filmy Beauty products in physical stores or other online retailers?
    Currently, Filmy Beauty products are exclusively available on our official website, Amazon, Flipkart and Meesho. If the item is out of stock here, it is not available elsewhere.
    Why are some items frequently out of stock?
    Our products are crafted in limited batches to maintain high quality. High demand can lead to quicker sell-outs, especially for popular shades or new launches.
    Can I contact customer service to reserve an item?
    Unfortunately, we do not offer reservations or holds on out of stock items.

    Email Subscriptions – Frequently Asked Questions

    How do I subscribe to Filmy Beauty emails?
    You can subscribe by entering your email address in the subscription box located at the bottom of our website or during checkout. Make sure to confirm your subscription via the email we send you.
    What will I receive after subscribing?
    Subscribers get exclusive updates on new launches, special discounts, beauty tips, early access to sales, and more glam-packed content from Filmy Beauty.
    I subscribed, but I didn’t receive any emails. What should I do?
    Please check your spam or promotions folder. If you still can’t find it, make sure you entered the correct email. You can also try subscribing again or contact our support team.
    How often will I receive emails from Filmy Beauty?
    We send updates 1–2 times a week to keep you in the loop without flooding your inbox.
    Can I choose the type of emails I receive?
    Currently, we send a mix of product updates, offers, and beauty tips. Personalized preferences will be available soon—stay tuned!
    How do I unsubscribe from the email list?
    Every email includes an “Unsubscribe” link at the bottom. Click it to stop receiving future emails. You can also contact our support team for help.
    Is my email safe with Filmy Beauty?
    Absolutely! Your privacy is important to us. We never share your information with third parties. Read our Privacy Policy for full details.
    Do I get a discount for signing up?
    Yes! First-time subscribers receive a special discount code in their welcome email.
    Can I resubscribe after unsubscribing?
    Of course! Just enter your email again in the subscription box and follow the confirmation steps.
    Who can I contact if I need help with my subscription?
    Feel free to reach out to us at info@artisticbeauty.in for any email-related queries.